CANCELLATIONS/NO SHOWS -- Canceling requires a 24 hour notice. Any cancellations made will require a new deposit to rebook. If your service did not require a deposit then HALF the service amount is required before a new appointment is accepted. This amount is not included in the new service amount. No Shows without communication will lead to being blocked from all future services. *Communication is key.
DEPOSITS -- A deposit is required for some services. They are non-refundable. Deposits are applied toward the service, the day of the service. If the appointment is canceled the deposit will not be reimbursed. If the appointment is rescheduled, before the 24 hour threshold, the deposit will be applied to the new appointment.
RESCHEDULING -- Rescheduling appointments within 24 hours may not require a new deposit through the Booksy app. In the event this should happen, Vivacious Beauty will charge a $25 deposit before a new appointment will be accepted. Rescheduling outside of 24 hours will not render a new deposit.
CHANGES -- Changes or edits MUST be made 24 hours before your service. No Exceptions! Change request to your hairstyle may be considered with discretion by the stylist. Choosing not to continue with the appointment will be treated as a cancellation. (see cancellation policy).
PAYMENT METHODS -- Acceptable payment methods include: Cash, Credit Cards*, Zelle, and Apple Pay. These are the only acceptable payment methods. No CASH APP
*Accepted Cards are Mastercard, Visa, and American Express. Credit Cards used include a fee of 2.86% + $0.10. This fee is incurred by Vivacious Beauty and therefore a fee of $3.00 will be added to all transactions..
***OTHER GUESTS *** -- Guests who are not being serviced are NOT ALLOWED in the suite. If your child is under age 8 you may remain in the suite at your discretion, as there is no extra seating available. ALL parents, or others, bringing children will be required to sit in the common waiting area. Please DO NOT bring extra guests. They will be told to wait in the common waiting area. If you have small children please have someone that can come with you to keep an eye on them in the waiting area. If you must bring small children, they must behave or your appointment WILL be rescheduled and it will be treated as a cancellation. (see cancellations)
- IF THESE RULES WILL CAUSE AN ISSUE FOR YOU, PLEASE DO NOT SCHEDULE AN APPOINTMENT. THIS IS A BUSINESS AND WILL BE RESPECTED AS SUCH.
